Case Study - Voice Mail Solution

The client, a small print company with around 60 employees had a growing problem with written messages being lost around its sprawling premises. Staff were often away from their desks or unable to answer calls promptly.

We installed a voice mail system onto their existing phone system, providing a personal greeting recorded by the user, together with a mail box for callers to leave a message. Other extension users and incoming callers could leave messages, indicated by a lamp on the users’ handset.

The client reports a much improved response returning absent calls plus the added bonus of less staff time spent writing and passing messages for others. Messages can also be automatically or manually forwarded to another users’ mailbox, in case of extended staff absence.

A further enhancement to be considered is the provision of voicemail messages to the user’s e-mail in-box where a message can be played as an e-mail attachment.